Skype contact status not updating dating of evidence

07-Nov-2016 14:33

A user can tell if the address book is completely downloaded when the “Address book synchronizing” status goes away when searching for a contact – as shown here: As been previously well documented, if you need to force the Lync client to download the address book immediately you can.This issue has been around for awhile but can become more noticeable over time.When a Lync 2013 user searches for a contact in the Search Contact box, the contact will show an incorrect Presence state.The Presence will appear as Presence Unknown or will appear to be Offline as shown here: Yet when Lync user manually locates the same Contact in their Contact List (e.g.Several potential solutions exist, including upgrading Skype, manually re-synchronizing contacts, and restoring contacts online or from a backup file.If, after logging in to Skype using your Microsoft username, you're still having trouble getting your contacts to update, the first and simplest solution is to upgrade Skype to the most recent version available for your operating system.

This issue is being actively being investigated by the Lync team at Microsoft so stay tuned.

In the meantime uninstalling the September 2013 Update and/or rolling back to the August 2013 Lync update resolves the issue.

There have been other issues reported after applying this update, but it has not been determined what exactly the combination of factors introduce the issue.

The SIP profile folder is located here: Note – I achieved the same results just deleting the local address book files (Gal and Gal idx) but you should delete the whole folder to be safe.

As the Next Hop article points out, deleting this SIP profile folder will trigger a complete address book download at a random interval in the next hour from when the client is restarted.

This issue is being actively being investigated by the Lync team at Microsoft so stay tuned.

In the meantime uninstalling the September 2013 Update and/or rolling back to the August 2013 Lync update resolves the issue.

There have been other issues reported after applying this update, but it has not been determined what exactly the combination of factors introduce the issue.

The SIP profile folder is located here: Note – I achieved the same results just deleting the local address book files (Gal and Gal idx) but you should delete the whole folder to be safe.

As the Next Hop article points out, deleting this SIP profile folder will trigger a complete address book download at a random interval in the next hour from when the client is restarted.

If your company merged its Skype and Messenger contacts, you must now log in to Skype using your Microsoft login information in order to see an updated list containing both your Skype and Messenger contacts.